Comprehensive Guide to Preparing Your Ring or Jewelry for Exchange

Comprehensive Guide to Preparing Your Ring or Jewelry for Exchange

You want to exchange your jewelry. It is very important that the jewelry is packed properly & is  unused, undamaged & in as good as new condition. Please strictly follow the steps mentioned below for a smooth & convenient exchange. Remember, the rings & jewelry are your responsibility until we receive & verify them.

  • First, call us at +91-9828012999 or email us at, quote your order no. & invoice no. and inform us about the exchange within the stipulated time period of delivery. (Currently at 30 days as on writing this.)
  • We will email you the shipping details & details of your nearest insured shipping company. Take a print out of the shipping label sent on email.
  • Keep the ring, along with the original invoice, certificates (if any) & merchandise that you received with the original ring in the tin box that you received initially.
    P.S. : You can keep the ring box, it is a gift from us, a token of appreciation.
  • Please show the ring to the pickup person from the courier, along with the certificates & hand them over to the pickup person in a box. The pickup person will put them in a tamper-evident envelope & seal it in front of you.

  • If you did not get the shipping label / for Insured Air Parcel Service, only : Pack the tin / cardboard box securely with parcel grade tape & write our name, address & contact no.  as provided by us on the front of the box & your name, shipping address & contact no. on the back of the box.

  • Remember to collect the receipt / signed pickup run sheet from the shipping company when you hand over the parcel.
  • Send us a photo or scan of the signed pickup run sheet / receipt for confirmation.
  • We recommend that you ship with the shipping company we suggest. However, the decision is completely upto you. Just make sure that the shipment is insured for 100% of the value.

Once we receive your ring or jewelry, we will email or call you to confirm the same & start/dispatch your new ring or jewelry. In case of refund, refunds are generally processed within 3 working days, although the maximum time is 21 days.

Please note, return & exchange is subject to our 100% Money Back guarantee : return & exchange policy.